PROTOCOL ACADEMY OF MACEDONIA®

Intensive training

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Location: Protocol academy of Macedonia®

How you behave before your clients is what gives you credibility. You are the message and your image is your step to your success. How we present ourselves to our clients and peers is a key element and the essential final step in building world-class credibility. World corporations are recognizing that etiquette and protocol knowledge is a part of business intelligence. Soft skills are so important that many employers consider them to be among their most important hiring criteria. Success is incomplete without knowing the standards of behaviour.

The knowledge of protocol gives you confidence and helps you avoid corporate and diplomatic faux pas. No one wants to be conspicuous by acting unsophisticated and unknowing, especially when working with people of different religion or culture. A savvy person knows that good manners and poise should be part of their CV.

The etiquette and protocol industry is now globally recognized and growth continues at a rapid pace. Our interactive training, on-site briefings and private coaching promote civility, diplomacy and tact with up-to date business etiquette, protocol and dining skills. These leadership qualities have empowered thousands of executives and professionals to present themselves with the confidence and authority to compete at home and abroad.

Benefits – you will:

Learn corporate rules of conduct with customers, clients, subordinates, peers and superiors
Differentiate from and outclass competitors by enhancing professional image
Increase professionalism, politeness and competence in various forms of corporate, social and diplomatic networking and communication and communication
Improve the quality of service provided to beneficiaries, partners, general public
Build positive customer relationship with courtesy, class and politeness
Create pleasant, positive, conflict -free work environment built on self-respect and mutual respect
Build team-spirit, self-confidence and boost morale of the staff
Avoid corporate missteps and diplomatic faux-pas
Improve official, formal and informal communication with local state authorities
Improve proficiency in working with foreign partners and foreign community
Enhance knowledge about multicultural differences in a multi-ethnic society
Ensure personal development by learning etiquette skills, dress code and dining skills
Build skills for preparation and organization of representational events which portray image of a success
Improve communication skills and PR with the media, stakeholders, beneficiaries and general public

Who should attend:

Corporate

Entrepreneurs and staff on all managerial levels
Executives and heads of department
Executive assistants, administrative assistants and secretaries
Chiefs of staff
Protocol officers
PR officers and spokespersons
Event management officers
Marketing and sales officers
Customer service officers, clerks working on windows
Interpreters
Receptionists, drivers…

Diplomatic

Dignitaries and state officials
Civil servants
Protocol officers
Chiefs of staff
Members of parliament
PR Officers, spokespersons
International relations officers
Diplomatic personnel
Employees in diplomatic missions
Executive assistants, administrative assistants and secretaries…

Training:

The training follows the adult-learning methodology and is a combination of theory and practice.

The training is dynamic, interactive and is designed following the latest models of adult learning, in classes of no more than 25 persons. Each module is followed by staging concrete situations to enable the participants to exercise what they learnt. Candidates participate in practical work, group work, and situation simulations and exercises include video material of actual situations, concrete examples and Q&A sessions.

Candidates receive workbooks and handouts, copyrighted by the Protocol School of Washington ®and a diploma/certificate depending on the format of the training.